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FAQs

How do I book a Saddle Up Fitter?

Simply go to the link below, enter your postcode, select the Saddle Up Fitter* that services your area, complete booking form and provide us with all the information we need to complete your saddle fit.  The Online Booking fee needs to be paid to secure your booking which covers the fixed cost including 30km travel.

https://www.bookitlive.net/booking/saddleup-fitter-booking

 

How do I know when the Saddle Up Fitter is in my Location?

Visit your Saddle Up Fitters Facebook page and Saddle Up Online Booking to see what locations your fitter is servicing on particular days.  Please ensure you consider the location detailed is in line with your location before booking a fit.

https://www.bookitlive.net/booking/saddleup-fitter-booking

 

What name will show on my credit card statement for Online Bookings

Saddle Up Saddle Fitting will be the name shown on your credit card statement.

How do I know when it’s time for a fit?

Recommendations are only valid for the day the horse was presented for the saddle fit. Any changes in diet, exercise, injury, change of season etc. may impact the fit. It’s recommended that saddle fits are done every 6 months (new saddles need a refit after 3 months). Please ensure the saddle is always placed in the correct position on the horse’s back.  If your horse is showing any of the following signs, it’s time to consider a saddle fit.

5 Horse Behavioural Checks

  1. Does the horse wince when you touch her/his back, or try to kick, bite or is generally not happy when you groom her/him or saddle him up?

  2. Is your horse cold backed when mounted?

  3. Does this horse generally resist your aids or does go with false collection?

  4. Does your horse have muscle loss, dry spots, broken or white hairs?

  5. Has it been more than 6 months since your last saddle fit?

 

5 Saddle Checks

  1. Does your saddle tip you off balance either forwards, backwards, to one side or does the saddle just not feel right?

  2. Is there less than 2 fingers clearance along saddle panels to his spine?

  3. Does the saddle seem to have uneven pressure through the panels down behind your horse's shoulder or along his back?

  4. Is your saddle new and has not been fitted?

  5. Has it been more than 6 months since your last saddle fit?

5 General Checks

  1. Has your horse recently come into work?

  2. Has your horse's diet recently changed?

  3. Has your horse recently recovered/recovering from an injury or illness?

  4. Is your horse new?

  5. Are you sharing a saddle with other horses?

 

The Saddle Up 10 Step Saddle Fit Check

Do I have to pay online and what does this include?  

Yes, payment is required at time of booking to complete the appointment process.  The upfront payment covers the fixed appointment cost and includes 30km travel.  Further variable costs are payable at the fit for adjustments such as gullet changes and flocking made on the day and any extra kms travelled which will be communicated with you as part of your booking confirmation.

 

How much is travel?

Every Saddle Fit Booking includes a standard 30km travel fee.  For distances greater than this, travel is charged $1 per km depending of the distance from your local Horseland store or the fit before. Your saddle fitter will be able to confirm the travel charge as part of the booking confirmation process.

 

How much are adjustments?

All adjustments are variable costs that are charged at the fit, over the up-front booking fee which includes the training and expertise of the fitter and average travel distance of 30km.  This ensures that you pay only for the adjustments that are required after the saddle fit is complete.  For each Horse and Saddle, adjustment prices are based on the average retail price of saddle gullets and inserts and flock.

 

What happens in the event of bad weather? 

In the event of rain or bad weather please call your Saddle Up fitter, providing as much notice as possible, so we can reschedule to a more suitable time.

 

How do I cancel or change a Saddle Fit to another day?

Please call your Saddle Fitter to cancel or change your Saddle Fit.  Please note that cancellations within 24 hours of your booked saddle fit will incur a cancellation fee with the balance will be refunded.

 

What Saddle Brands does Saddle Up Fit?

Your Saddle Up Fitter is ASFA Accredited and is trained to fit all Saddle Brands across all disciplines.  It is important to confirm all the details requested in the online booking for the saddle and horse you are getting fitted so your Saddle Up Fitter can confirm that appropriate gullets and materials are available for your fit.

 

Do you carry all gullets for all brands? 

We carry Collegiate, Crosby, Enzo Treviso, Albion, Bates, Wintec gullets.  It’s important that we understand as much information as possible about the nature of the saddle fit before your Saddle Up Fitter comes out so they can ensure they have the appropriate gullets at the fit.  This is why the Online Booking process requests key information about your saddle and horse to be fitted.

 

Are flocking adjustments included in the price? 

Your Saddle Up Saddle Fitter is an experienced Saddle Flocking expert who is able to make minor flocking adjustments at the fit.  However, where the flocking requirements are considered to be more significant, which requires extra flock and time than the average fit, this will be an additional charge.  Where a saddle requires a full re-flock, this will be taken back to the workshop to complete the flocking to ensure the best result.  A quote and expected delivery date will be provided in this case.

 

Can you make onsite adjustments? 

Your Saddle Up Saddle Fitter is an experienced Saddle Flocking expert who is able to make minor flocking adjustments at the fit.  Saddles with Adjustable Gullets can also be adjusted at the fit.  Other saddles with fixed gullets may also be cold press adjusted depending on the brand and age of the saddle, with your signed permission to do so. 

 

Your Fitter is also experienced in making Bates and Wintec Hart/Cair panel and Easy Change gullet adjustments and is also experienced to fit foam, stock and western saddles in conjunction with identifying the right saddle pad to achieve the right fit.

 

Can you make Collegiate adjustments? 

Your Saddle Up Saddle Fitter is an experienced Saddle Flocking expert who is able to make minor flocking adjustments at the fit, as well as adjusting Collegiate Gullets as required at the fit.

 

It’s important that we understand as much information as possible about the nature of the saddle fit before your Saddle Up Fitter comes out so they can ensure they have the appropriate gullets at the fit.  This is why the Online Booking process requests key information about your saddle and horse to be fitted.

 

Can you make Crosby adjustments? 

Your Saddle Up Saddle Fitter is an experienced Saddle Flocking expert who is able to make minor flocking adjustments at the fit or can work with various saddle pads to fit foam panels, as well as adjusting Crosby Gullets as required at the fit.

 

It’s important that we understand as much information as possible about the nature of the saddle fit before your Saddle Up Fitter comes out so they can ensure they have the appropriate gullets at the fit.  This is why the Online Booking process requests key information about your saddle and horse to be fitted.

 

Can you make Enzo adjustments? 

Your Saddle Up Saddle Fitter is an experienced Saddle Flocking expert who is able to make minor flocking adjustments at the fit or can work with various saddle pads to fit foam panels, as well as adjusting Enzo Treviso Gullets as required at the fit.

 

It’s important that we understand as much information as possible about the nature of the saddle fit before your Saddle Up Fitter comes out so they can ensure they have the appropriate gullets at the fit.  This is why the Online Booking process requests key information about your saddle and horse to be fitted.

 

Can you make Albion adjustments? 

Your Saddle Up Saddle Fitter is an experienced Saddle Flocking expert who can make minor flocking adjustments at the fit or can work with various saddle pads to fit foam panels, as well as adjusting Albion Gullets as required at the fit.

 

It’s important that we understand as much information as possible about the nature of the saddle fit before your Saddle Up Fitter comes out so they can ensure they have the appropriate gullets at the fit.  This is why the Online Booking process requests key information about your saddle and horse to be fitted.

 

Can you make Bates and Wintec adjustments? 

Your Fitter is very experienced in making Bates and Wintec Hart/Cair panel and Easy Change gullet adjustments with their ASFA Saddle Fitting Accreditation.

 

Do I have to ride at the saddle fit?

To get the most of your Saddle Fit which assesses the overall fit considering that combination of horse and rider interfacing with the saddle, it’s strongly recommended that the horse is ridden with the normal rider on the horse.  Where there are cases that the rider does not want to or cannot ride on the day, you will be required to acknowledge of the limitation by electing not to ride during the saddle fit.  In these cases, any concerns with the fit within the few weeks following the fit that may require a re-fit will be at your expense.

 

What if I am not happy with my Saddle Fit?

Please call your Saddle Up Saddle Fitter if you are not happy with your fit.  They will work with you to confirm the next steps to enable you to get the right fit for you and your horse. 

 

It’s important to understand that the shape of your horse’s back can change dramatically with a change in work, feed or if your horse has suffered an injury which can have a significant impact on the fit of your saddle.  This can change in weeks where these changes are dramatic.  This is why your Saddle Up fitter completes the very comprehensive Saddle Up Fit process which documents details of your horse so a comparison can be made from the last fit to the current fit.  Where the horse’s shape has changed considerable which is the cause of the fit issue, a new fit will be required which will be chargeable.

 

Where the rider has elected not to ride at the fit, your Customer Record will show that you elected not to ride at the fit and that any concerns with the fit when the rider does ride may result in a re-fit charge, where the horse’s shape has not changed from the fit records.

 

Of course, where you are concerned with the fit and elected to ride at the fit and your horse’s shape has not changed within 4 weeks of the fit, your Saddle Up Fitter will be happy to discuss working out a Saddle Fit check with you to address your concerns.

 

Can I book a half day or full day fit for my Riding Club in one location?

Your Saddle Up Fitter is available to do Full or Half day fits.  These options are available for you to select through the online booking link.  You will simply need to select an option and pay up front for the Booking Fee and then your Saddle Up fitter will work with you to confirm the number of fits that can be done on the day in one location.  Roughly work on an hour a fit to ensure all riders are fitted rider up in the saddle.

 

Why are there different prices for different fitters and Fits

Different Fitters have different levels of experience and accreditation which is reflected in pricing.  Different Fitters are also located in different areas where some don’t have to travel long distances to each fit, whereas others are in more regional areas and do have longer distances to travel.  The upfront payment caters for a national average of distance travelled to a fit.  Saddle Fitters will confirm where additional travel charges may apply payable at the fit where extra travel is required.

 

I cannot find the saddle fit service I wish to book

Set Services are detailed to try to accommodate for all the requirements Customers may have for Saddle Fitting.  If your requirements are not specifically listed contact your Fitter’s Horseland store to get a recommendation on which option to select and they can help you finalise your booking, with the Fitter’s calendar in front of them.

 

I cannot find the date I wish to book for my Saddle up Fitter

Fitters have live calendars that you are booking into.  If you cannot book your preferred date, it means the date is either full or has been booked as a non-working day.  Either find another suitable time or contact your Fitter’s Horseland store who will have the Fitter’s calendar in front of them and will be able to find a suitable alternative booking time.

 

I cannot log on to Saddle Up Bookit

If you have trouble logging on, just follow the password recovery prompts.  You simply need to enter your email address and an automatic new password will be allocated.  Then once you’re in you can go to your Settings and change the password to and easier one you can remember. 

If you do make too many attempts, for privacy and to protect your account, please email to arrange for your password to be reset.

Feedback

We want to hear your feedback so we can improve our services to continually meet our customer requirements.  As part of our process, you will receive an email with your Customer Copy of the Fitting form.  This email that provides you with a link to provide us with feedback on your Saddle Fit experience and or Saddle Fitter. 

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