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Please find listed below our trading terms and conditions. By acknowledging that you have read and understood our terms and conditions for purchasing our services, you are deemed to have understood and accepted these.


  1. Purchases made through the SaddleUp Saddle Fit Online Booking website are fully refundable with a 20% handling fee up to 24 hours prior to your appointment time after which time your purchase becomes is not refundable.

  2. If a purchase is made via the SaddleUp Saddle Fit Online Booking website using your credit card without your knowledge (ie if your card had been stolen), a refund will be issued provided proof of theft and/or inappropriate use be obtained from the relevant credit card provider and/or insurance company.

  3. All prices are in Australian dollars and include GST.

  4. SaddleUp Saddle Fit Online Booking uses the third party payment gateway provider SecurePay for processing of all our credit card payments on-line. All of SecurePay’s products are PCI-compliant and comply with Payment Card Industry (PCI) security standards. SecurePay has a level 1 Service Provider PCI DSS Compliance.

  5. SaddleUp Saddle Fit Online Booking data capture is designed to provide information required for fitting services.  Our data capture process complies with the SaddleUp Online Booking Privacy Policy (link to new Privacy page).  We will not pass or sell your personal information to any third party. From time to time emails may be sent to you from SaddleUp Fitting Service containing promotional information. You are able to opt out of these communications at any time by contacting us at Please refer to the SaddleUp Online Booking Privacy Policy for more details.

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